Unified communications is often touted as delivering ROI through reduced travel expenses. But, the returns on collaboration aren’t as simple as traditional ROI measurements tied to dollars and cents. Research is finding that the benefits show up in unexpected ways related to improvements tied to functional areas.
Frost and Sullivan conducted a study together with Cisco and Verizon to discern the returns on collaboration seen by companies who have deployed varying degrees of unified communications and collaboration (UC&C). Their research into returns by functional area found that interactions involving higher numbers of people produced the highest levels of returns (i.e., one to many and many to many).
But, what's really compelling is that Frost and Sullivan's research study found that even Basic Collaborators identify an almost 2.8 return on their UC&C investment. The more progressive that collaboration deployments become, the higher the return with those at the most advanced levels seeing a return of six times on their investment.
Here's a snapshot of the differing levels of collaboration the study found:
Source: Frost and Sullivan
The point to consider is that every level of UC&C deployments are found to deliver ROI. So, start now and roll out additional tools incrementally to generate those progressive levels of improvements that payoff with quantifiable performance improvements.
Download the Frost and Sullivan Report and see how Biesse America is realizing a $15,000 to $18,000 monthly ROI from their UC&C deployment over on Search VoIP
